Terms & Conditions

ORDER ACCEPTANCE
All orders are binding upon the client once artwork and/or sales order have been signed.

CANCELLATIONS
A cancellation fee of $25.00 in addition to all charges associated with work already completed will be invoiced.

CHANGES
ANY change in order must be approved and signed by authorized party.  Changes can cause delays and Think In Ink Promotions, LLC accepts no responsibility for missed deadlines caused by changes requested by customer.  Approved artwork changes will be billed at the rate of $20.00 each after initial approval has been received and order placed.

AUTHORIZED RETURNS
Think In Ink Promotions, LLC will repair, replace or refund (at our discretion) any defective item that was not damaged FOB shipping dock or after delivery to customer within 15 days of delivery. If item(s) were purchased with credit card, credit will be returned directly to the credit card used for the original purchase. Shipping and handling charges are not refundable.  We will honor returns/exchanges on personalized and promotional items only if the item was printed incorrectly. We must be notified of the discrepancy within 48 hours of receipt of the order.  Again, if the item(s) were purchased with credit card, credit will be returned directly to the credit card used for the original purchase.

PAYMENTS/DEPOSITS
A 50% deposit will be required of all clients with the balance due upon delivery. A discount is offered for payment via Cash or Check. We also accept Visa, MasterCard and AMEX credit cards.

LATE FEES/CHARGES
If payment is not received in full upon delivery, interest will be charged to the maximum allowed by the state of Texas for late payments. Additionally, a late fee of $25.00 will be charged. Returned check fees of $36.00 will be charged and the check writer is responsible for any and all other costs of collection.            
SAMPLES
Clothing samples will be billed at full cost and other samples will be billed if Think In Ink Promotions, LLC is billed.  Appropriate credit will be given against the order once placed.

DISCLAIMER
Since the variables under which an unknown manufacturer of product(s) purchased elsewhere cannot be verified by Think In Ink Promotions, LLC directly, we will not guarantee any embellishment on items supplied by our clients.

INDEMNIFICATION FOR INFRINGMENT
In the event Client provides its own intellectual property (for instance, Client’s logo, or other graphics, collectively “Client Work”) to Think In Ink Promotions, LLC for inclusion in the Services, Client agrees to indemnify, defend and hold  Think In Ink Promotions, LLC harmless from and against all losses, costs, damages, claims, expenses and other liabilities (collectively “Liabilities”) arising out of any infringement or claimed infringement of any third-party copyright, trademark, or other intellectual property right related to any Client Work that may be included in the Services provided hereunder. 

ARTWORK
Setup charges can be minimized if camera-ready artwork is provided to size.  Camera-ready artwork is defined as follows:

  • Black & White line art on flat photographic paper
  • 600 dpi (or higher) laser prints sized to fit specs.
  • Glossy, fine grain paper works better than matte copier paper but copy paper can sometimes be used.
  • Multi color imprints:  send black & white separations with registration marks for each color.
  • Always include a color composite.

We can also use letterhead, business cards and printed material on flat smooth surfaces.  Please note that each of these usually need touching up which can cause delays and are charged at the usual artwork charge of $25.00/half hour.

We are happy to help you with logo development, color separations, design, layout, etc.  Cost for these services is $60.00/hour.